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Resolution of Tickets

Dear Customers,

As we continue with our focus on changing our business to support you better. We will be making the following changes within our FreshDesk Support System. 

What is the change ?

  • As we drive more automation and best practice to our daily operations, we are introducing a new Ticket Status called “Resolved”. 

  • We will be marking All Tickets as Resolved, where we are waiting for Customer feedback for a period of time. 

What action must I take?

No action is required and this does not impact your SLA’s. This change is to allow for our new tools (FreshChat and FreshCaller) and to drive more efficiency and productivity around ticket behavior. 

I would like to thank you for your continued patience and  support during our transition.  If you have any questions about these changes please feel free to get in contact. 

Thank You,

Trimble Real Estate Support, Client Services

Global Support Portal -http://realestate.trimble.com/en-am/services/client-support


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